:root{--bg-main:#fff;--bg-card:#fff;--bg-secondary:#f9fafb;--bg-hover:#f3f4f6;--bg-input:#fff;--border:#e5e7eb;--border-hover:#d1d5db;--text-primary:#111827;--text-secondary:#6b7280;--primary:#185fa5;--color-primary:#185fa5;--color-link:#185fa5;--color-error:#dc2626;--color-text-secondary:#6b7280;--color-background-secondary:#f9fafb;--color-bg-soft:#f8fafc;--color-border-tertiary:#e5e7eb;color-scheme:light}[data-theme=dark]{--bg-main:#161b22;--bg-card:#1d242e;--bg-secondary:#232b36;--bg-hover:#2a323d;--bg-input:#1d242e;--border:#313a47;--border-hover:#3e4856;--text-primary:#e6e9ee;--text-secondary:#9aa6b5;--primary:#4a90d9;--color-primary:#4a90d9;--color-link:#6ab0f3;--color-error:#f87171;--color-text-secondary:#9aa6b5;--color-background-secondary:#232b36;--color-bg-soft:#232b36;--color-border-tertiary:#313a47;color-scheme:dark}body{background:#fff;background:var(--bg-main);color:#111827;color:var(--text-primary);transition:background-color .2s ease,color .2s ease}[data-theme=dark] .kanal--schriftlich,[data-theme=dark] .quote-badge--good,[data-theme=dark] .status--closed,[data-theme=dark] .status--solved{background:#22c55e29;color:#5ad17e}[data-theme=dark] .quote-badge--mid,[data-theme=dark] .status--open{background:#d977062e;color:#f5b942}[data-theme=dark] .quote-badge--low{background:#ef444429;color:#f7918a}[data-theme=dark] .kanal--mündlich,[data-theme=dark] .status--new{background:#3b82f629;color:#74aef5}[data-theme=dark] .status--pending{background:#6366f12e;color:#9aa0f7}[data-theme=dark] .kanal--unbekannt,[data-theme=dark] .status--solved-extern{background:#f3f4f6;background:var(--bg-hover);color:#6b7280;color:var(--text-secondary)}[data-theme=dark] .na-badge,[data-theme=dark] .ok-badge{color:#6b7280;color:var(--text-secondary)}[data-theme=dark] .recharts-cartesian-axis-tick text{fill:#6b7280;fill:var(--text-secondary)}[data-theme=dark] .recharts-legend-item-text{color:#6b7280!important;color:var(--text-secondary)!important}[data-theme=dark] .kpi-card--skeleton,[data-theme=dark] .live-card--skeleton{background:linear-gradient(90deg,#f9fafb 25%,#f3f4f6 50%,#f9fafb 75%);background:linear-gradient(90deg,var(--bg-secondary) 25%,var(--bg-hover) 50%,var(--bg-secondary) 75%);background-size:200% 100%}[data-theme=dark] .recharts-default-tooltip{background:#fff!important;background:var(--bg-card)!important;border:1px solid #e5e7eb!important;border:1px solid var(--border)!important;border-radius:8px}[data-theme=dark] .recharts-default-tooltip .recharts-tooltip-label{color:#111827!important;color:var(--text-primary)!important}[data-theme=dark] .recharts-rectangle.recharts-tooltip-cursor,[data-theme=dark] .recharts-tooltip-cursor{fill:#ffffff0f!important}.loading-bar{background:#e5e7eb;background:var(--border);border-radius:2px;height:3px;margin-bottom:10px;overflow:hidden;width:100%}.loading-bar__fill{animation:loading-bar-slide 1.1s ease-in-out infinite;background:#185fa5;border-radius:2px;height:100%;width:40%}@keyframes loading-bar-slide{0%{transform:translateX(-100%)}to{transform:translateX(350%)}}.controls-busy{opacity:.55;pointer-events:none;transition:opacity .15s}.agent-detail-view{padding:24px}.agent-detail-selectors{align-items:flex-start;background:#fff;background:var(--bg-card,#fff);border:1px solid #e5e7eb;border:1px solid var(--border,#e5e7eb);border-radius:10px;display:flex;flex-wrap:wrap;gap:16px;margin-bottom:24px;padding:20px}.selector-group{display:flex;flex-direction:column;gap:6px;min-width:220px}.selector-group label{color:#6b7280;color:var(--text-secondary,#6b7280);font-size:12px;font-weight:600;letter-spacing:.05em;text-transform:uppercase}.selector-group select{background:#fff;background:var(--bg-input,#fff);border:1px solid #d1d5db;border:1px solid var(--border,#d1d5db);border-radius:6px;color:#111827;color:var(--text-primary,#111827);cursor:pointer;font-size:14px;min-width:220px;padding:8px 12px}.selector-group select:disabled{cursor:not-allowed;opacity:.5}.selector-group--right{margin-left:auto}.refresh-btn{background:#fff;background:var(--bg-input,#fff);border:1px solid #d1d5db;border:1px solid var(--border,#d1d5db);border-radius:6px;color:#111827;color:var(--text-primary,#111827);cursor:pointer;font-size:14px;font-weight:500;min-width:160px;padding:8px 16px;transition:background .15s,border-color .15s}.refresh-btn:hover:not(:disabled){background:#f3f4f6;background:var(--bg-hover,#f3f4f6);border-color:#9ca3af;border-color:var(--border-hover,#9ca3af)}.refresh-btn:disabled{cursor:not-allowed;opacity:.5}.admin-worker-msg{font-size:13px}.admin-worker-msg,.loading-hint{color:#6b7280;color:var(--text-secondary,#6b7280)}.loading-hint{font-size:12px}.agent-header{align-items:center;display:flex;gap:12px;margin-bottom:24px}.agent-header h2{color:#111827;color:var(--text-primary,#111827);font-size:22px;font-weight:600;margin:0}.agent-gruppe{background:#f3f4f6;background:var(--bg-secondary,#f3f4f6);border-radius:20px;color:#6b7280;color:var(--text-secondary,#6b7280);font-size:13px;padding:3px 10px}.agent-view-toggle-btn{align-items:center;background:#fff;background:var(--bg-card,#fff);border:1px solid #d1d5db;border:1px solid var(--border,#d1d5db);border-radius:6px;color:#4b5563;color:var(--text-secondary,#4b5563);cursor:pointer;display:flex;font-size:13px;font-weight:500;gap:6px;margin-left:auto;padding:6px 14px;transition:all 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.zeitraum-week-kw-wrap{border-left-color:#fff6}.zeitraum-week-kw-display{color:#4b5563;color:var(--text-secondary,#4b5563);font-size:12px;font-weight:600;white-space:nowrap}.zeitraum-week-kw-arrow{color:#4b5563;color:var(--text-secondary,#4b5563);font-size:9px;line-height:1}.zeitraum-week-group:hover .zeitraum-week-kw-arrow,.zeitraum-week-group:hover .zeitraum-week-kw-display{color:#3b82f6;color:var(--primary,#3b82f6)}.zeitraum-week-group.active .zeitraum-week-kw-arrow,.zeitraum-week-group.active .zeitraum-week-kw-display{color:#fff}.zeitraum-week-kw-select{appearance:none;border:none;cursor:pointer;height:100%;inset:0;margin:0;opacity:0;padding:0;position:absolute;width:100%}.zeitraum-week-kw-select:focus{outline:none}.zeitraum-custom{align-items:flex-end;background:#f9fafb;background:var(--bg-secondary,#f9fafb);border:1px solid #e5e7eb;border:1px solid var(--border,#e5e7eb);border-radius:8px;display:flex;flex-wrap:wrap;gap:12px;padding:12px}.zeitraum-custom label{color:#6b7280;color:var(--text-secondary,#6b7280);display:flex;flex-direction:column;font-size:12px;font-weight:600;gap:4px}.zeitraum-custom input[type=date]{border:1px solid #d1d5db;border:1px solid var(--border,#d1d5db);border-radius:6px;font-size:13px;padding:6px 10px}.zeitraum-apply{background:#3b82f6;background:var(--primary,#3b82f6);border-color:#0000;border-radius:6px;color:#fff;padding:7px 16px}.zeitraum-apply:disabled{cursor:not-allowed;opacity:.4}.kpi-grid{grid-gap:14px;display:grid;gap:14px;grid-template-columns:repeat(auto-fill,minmax(180px,1fr))}.kpi-card{background:#f9fafb;background:var(--bg-secondary,#f9fafb);border:1px solid #e5e7eb;border:1px solid var(--border,#e5e7eb);border-radius:8px;display:flex;flex-direction:column;gap:4px;padding:16px;transition:box-shadow .15s}.kpi-card:hover{box-shadow:0 2px 8px #00000014}.kpi-card--skeleton{animation:shimmer 1.5s infinite;background:linear-gradient(90deg,#f3f4f6 25%,#e5e7eb 50%,#f3f4f6 75%);background-size:200% 100%;height:90px}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.kpi-label{color:#6b7280;color:var(--text-secondary,#6b7280);font-size:12px;font-weight:600;letter-spacing:.04em;text-transform:uppercase}.kpi-value{color:#111827;color:var(--text-primary,#111827);font-size:26px;font-weight:700;line-height:1.1}.kpi-sub{color:#9ca3af;color:var(--text-secondary,#9ca3af);font-size:12px}.kpi-card--blue .kpi-value{color:#2563eb}.kpi-card--green .kpi-value{color:#16a34a}.kpi-card--amber .kpi-value{color:#d97706}.kpi-card--red .kpi-value{color:#dc2626}.kpi-days{margin-top:18px}.kpi-days-title{color:#6b7280;color:var(--text-secondary,#6b7280);font-size:12px;font-weight:600;letter-spacing:.04em;margin-bottom:10px;text-transform:uppercase}.kpi-days-grid{grid-gap:12px;display:grid;gap:12px;grid-template-columns:repeat(auto-fill,minmax(185px,1fr))}.kpi-day-card{background:#f9fafb;background:var(--bg-secondary,#f9fafb);border:1px solid #e5e7eb;border:1px solid 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var(--border,#e5e7eb);display:flex;justify-content:space-between;margin-bottom:8px;padding-bottom:6px}.kpi-day-wd{color:#111827;color:var(--text-primary,#111827);font-size:15px;font-weight:700}.kpi-day-date{color:#9ca3af;color:var(--text-secondary,#9ca3af);font-size:12px}.kpi-day-row{align-items:baseline;display:flex;gap:10px;justify-content:space-between;margin-top:6px}.kpi-day-lbl{color:#6b7280;color:var(--text-secondary,#6b7280);font-size:11px;min-width:0}.kpi-day-val{color:#111827;color:var(--text-primary,#111827);font-size:16px;font-weight:700;text-align:right;white-space:nowrap}.kpi-day-val--green{color:#16a34a}.tickets-filters{align-items:center;border-bottom:1px solid #e5e7eb;border-bottom:1px solid var(--border,#e5e7eb);display:flex;flex-wrap:wrap;gap:16px;margin-bottom:14px;padding-bottom:14px}.tickets-filters label{align-items:center;color:#4b5563;color:var(--text-secondary,#4b5563);display:flex;font-size:13px;gap:6px}.tickets-filters select{background:#fff;background:var(--bg-input,#fff);border:1px solid #d1d5db;border:1px solid var(--border,#d1d5db);border-radius:6px;color:#111827;color:var(--text-primary,#111827);font-size:13px;padding:5px 10px}.filter-checkbox{cursor:pointer}.tickets-count{color:#6b7280;color:var(--text-secondary,#6b7280);font-size:13px;font-weight:500;margin-left:auto}.tickets-table-wrapper{overflow-x:auto}.tickets-table{border-collapse:collapse;font-size:13px;width:100%}.tickets-table th{background:#f9fafb;background:var(--bg-secondary,#f9fafb);border-bottom:2px solid #e5e7eb;border-bottom:2px solid var(--border,#e5e7eb);color:#374151;color:var(--text-secondary,#374151);cursor:pointer;font-weight:600;padding:8px 12px;text-align:left;-webkit-user-select:none;user-select:none;white-space:nowrap}.tickets-table th:hover{background:#f3f4f6;background:var(--bg-hover,#f3f4f6)}.tickets-table td{border-bottom:1px solid #f3f4f6;border-bottom:1px solid var(--border,#f3f4f6);color:#1f2937;color:var(--text-primary,#1f2937);padding:9px 12px;vertical-align:middle}.tickets-table tr:hover td{background:#fafafa;background:var(--bg-hover,#fafafa)}.row--ueber15 td{background:#fff7ed}.td-subject{max-width:280px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.td-time--over{color:#dc2626;font-weight:600}.td-center{text-align:center}.ticket-link{color:#2563eb;font-weight:500;text-decoration:none}.ticket-link:hover{text-decoration:underline}.sort-icon{font-size:11px;margin-left:4px}.sort-icon--inactive{opacity:.3}.status-badge{border-radius:10px;display:inline-block;font-size:11px;font-weight:600;padding:2px 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.live-stat__val{color:#16a34a}.live-card__metrics{display:flex;flex-direction:column;gap:8px}.live-metric{align-items:baseline;display:flex;gap:8px;justify-content:space-between}.live-metric__val{color:#111827;color:var(--text-primary,#111827);font-size:20px;font-weight:700}.live-metric__val--green{color:#16a34a}.live-metric__key{color:#6b7280;color:var(--text-secondary,#6b7280);font-size:11px;letter-spacing:.03em;text-transform:uppercase}.live-card__livebar{border-top:1px dashed #e5e7eb;border-top:1px dashed var(--border,#e5e7eb);display:flex;gap:12px;padding-top:10px}.live-mini{align-items:center;display:flex;flex:1 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.metric-value{color:#d97706}.metric--red .metric-value{color:#dc2626}.weiterleitungen-detail h4{color:#374151;color:var(--text-primary,#374151);font-size:14px;font-weight:600;margin:0 0 10px}.weiterleitungen-table{border-collapse:collapse;font-size:13px;width:100%}.weiterleitungen-table th{background:#f9fafb;background:var(--bg-secondary,#f9fafb);border-bottom:2px solid #e5e7eb;border-bottom:2px solid var(--border,#e5e7eb);color:#374151;color:var(--text-secondary,#374151);font-weight:600;padding:8px 12px;text-align:left}.weiterleitungen-table td{border-bottom:1px solid #f3f4f6;border-bottom:1px solid var(--border,#f3f4f6);padding:8px 12px}.error-banner{background:#fef2f2;border:1px solid #fecaca;border-radius:6px;color:#b91c1c;font-size:13px;margin-bottom:12px;padding:10px 14px}.agent-detail-empty{color:#6b7280;color:var(--text-secondary,#6b7280);font-size:15px;padding:60px 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